Why Am I Being Charged Twice for Amazon Music?
Getting double bills on Amazon Music can be annoying and mess up your budget. It may leave you needing clarification about your subscription.
If you see a double charge on your statement and don't know why, don't worry. There is usually a reason and an immediate fix for this.
In this guide, we will find out why double billing occurs most often. Most importantly, we will explain why you must pay or not this unexpected bill.
What is Amazon Music?
Amazon Music is a multifunctional music streaming application under one umbrella by Amazon. All listeners can use Amazon Music as their favorite platform.
The platform has several subscription tiers that affect various features and preferences. You can adjust which features suit you. Then, you can choose the subscription level.
Amazon Music Subscription Tiers
1. Amazon Music Free
This basic tier is available to anyone with an Amazon account. You can access a selection of playlists and radio stations but with ads.
2. Amazon Music Prime
Included with Amazon Prime membership, this tier significantly expands the music catalog to 100 million songs, ad-free. Users can access thousands of playlists, radio stations, and an extensive podcast library.
3. Amazon Music Unlimited
Premium subscription tier, catering to music fans and audiophiles. This tier offers a catalog of 100 million songs in standard definition, with millions of tracks available in higher-fidelity HD and Ultra HD formats.
Additionally, it supports cutting-edge Spatial Audio formats (Dolby Atmos and 360 Reality Audio) for a maximum listening experience.
Why am I being charged $4.99 and $9.99 for Amazon Music?
Amazon Music has several plans that require you to pay to enjoy them, ranging from $4.99 to $9.99. It may be why you are suddenly being charged $4.99 or $9.99.
If you have multiple accounts on Amazon Music, you may be charged fees for each of these accounts.
With a price of $4.99 on Amazon Music, this means you are on an Amazon Music Unlimited Single Device subscription. This plan lets you listen to Amazon Music Unlimited's catalog on a single Echo or Fire TV device.
Meanwhile, $9.99 means your Amazon Music subscription is on the Amazon Music Unlimited Individual Plan. This plan grants one person full access to Amazon Music Unlimited across multiple devices. Prime members typically receive a $1 discount on this plan.
You need to check your subscription and plan details to confirm your current subscription to Amazon Music.
If you suddenly subscribed to Amazon Music for $4.99 and $9.99, there could be a new accidental signup or family sharing.
Why am I being charged for Amazon Music when I have Prime?
Amazon Prime includes "Prime Music," a basic version of Amazon Music with 2 million ad-free songs.
Amazon Music Unlimited is a separate premium subscription offering 90+ million songs, better audio quality, and spatial audio. You accidentally signed up for this.
Another reason is that you started a free trial of Amazon Music Unlimited and missed canceling it before the billing began.
It's important to know that Prime Music streams on one device at a time, while Amazon Music Unlimited works across multiple devices. Using it simultaneously on multiple devices might prompt an upgrade offer.
But if you realize that you never made a purchase, someone using your Echo device might have subscribed to Amazon Music Unlimited by mistake.
Have the same problem with Amazon Prime? Read: Why Am I Being Charged Twice for Amazon Prime Membership?
Why do I have a charge for Amazon Music when I don't have it?
Sometimes, we feel that we have never even subscribed to Amazon Music, but our bank account says otherwise because it is suddenly charged for it.
There are possible reasons why you have a charge for Amazon Music when you don't have it.
It's possible that you or someone with access to your Amazon account accidentally signed up for Amazon Music. This could be a free trial that converts to a paid subscription.
Especially, if you use a shared account with family or friends, someone else might have signed up for Amazon Music.
Not paying attention to bundled services can also be a problem.
Sometimes, Amazon Music is included in a more extensive subscription service like Amazon Prime or Amazon Music Unlimited Family Plan. Check if you have any of these subscriptions.
How to Investigate Being Charged Twice for Amazon Music
Leaving us being charged twice for Amazon Music is annoying and requires following up on this error. You can use the methods below to review your subscription.
Step #1: Check Your Amazon Account:
Go to Amazon's website and log in to your account. Then, navigate to "Your Account" and "Memberships & Subscriptions." Lastly, review your active subscriptions.
If Amazon Music is listed, you can manage or cancel it from there.
Step #2: Check Your Payment Methods
Look at your bank or credit card statement for the specific date and amount of the charge.
Then, Search your email for any order confirmation or receipts related to Amazon Music.
Step #3: Contact Amazon Customer Support
Contact Amazon customer support directly if you still need to figure out the charge. They can look at your account history and help identify the source of the charge.
Here's how to find their contact info: https://music.amazon.com/help/contact
Conclusion
There are several reasons why you might be charged twice for Amazon Music. One possibility is accidentally signing up for a subscription, whether by your actions or due to someone else's intervention.
It's important to regularly review your expenses, including Amazon Music subscriptions, to prevent such occurrences from causing undue inconvenience and frustration over an extended period.
If you require direct assistance from Amazon to address this issue, simply contact Customer Support and report your problem. They will assist you promptly in resolving the situation.